Human Warmth in the Workplace: The Secret Sauce of Success
Bank of America found that giving call-center employees breaks together, instead of forcing them to take breaks alone resulted in a more cohesive staff. With this simple change, the company dropped its turnover rate from 40% to 12%.
Within the positive organizational universe, the experts tend to divide into two camps: Those who feel that employee happiness hinges largely on a sense of purpose, and those who feel that relationships are the secret sauce.
“Having positive relationships at work is seen as a major predictor of employee engagement, and that’s a major driver of customer engagement.” – Jane Dutton, professor of business administration & psychology at the University of Michigan.
“Evidence on the almost instantaneous effect of positive human connections on people’s bodies convinces me that if I had to choose whether my workplace had purpose or positive connections, I’d bet on connections.” – Jane Dutton
“If you have positive connections between employees, that means it’s also probably easier to cultivate meaning in the work they’re doing. And similarly if your employees feel they have a purpose, it’s easier for them to cultivate positive connections with each other.” – Jane Dutton
Key topics: Happiness at work, workpace satisfaction, worker motivation, employee retention, meaning and purpose at work, workplace success
Guardian article: http://www.theguardian.com/sustainable-business/mindfulness-satisfaction-productivity-google-boa